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Yes, they are very responsive and helpful. This doll is super realistic, she is so beautiful, I am in love with her! Great service from the company. I placed my order and another doll came out the next day. I asked if I could swap dolls and they were happy to. The doll arrived in perfect condition in about 10 days. Thank you! If you’ve always wanted one, you don’t have to worry about this company. I will definitely order again in the future 🙂

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